Occasionally, my friend Brent shares with me one of the hundred or so conversations he has with one of the random people that call in to the customer support lines that he manages. Someone like me, who works in a small office and endures a small volume of phone calls, might have one bad experience per month of experiences. Someone like Brent, who is on-hand mostly to deal with the negative, endures a barrage of weird shit every day.
There are people who are pissed off about being amidst a divorce that get a hold of the 800 number and have him on the phone for several minutes before they even get to the reason they called. They want their kids back; he just wants to help fix their windshield.
A mild issue of displacement.
A lot of people cry. Sometimes they have good reasons to, although not so much related to glass replacement.
Today, an utterly appalled lady called in to complain because a technician showed up to her door to replace her windshield -- (unknowingly) with his zipper down. She wanted to make sure that her account was noted that a "pervert" showed up at her house and she wanted compensation. All this through tears.
They gave her fifty bucks.
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